INTRODUCTION

1. A successful move is not a matter of chance. It is the result of planning and hard work. At the center of these efforts is you, the customer. If you expect a good move, you must play an active role.

2. This attachment has been prepared to help you understand your allowances and responsibilities concerning the shipment and or storage of HHG and/or UB. It is also intended to help you understand your allowances and responsibilities in the event you have to file a claim for loss and/or damage.

3. For additional DPS user and personal property shipping information, please visit the Official DOD Customer Moving Portal or contact your local PPSO, TO, or Personal Property Processing Office (PPPO). Additional websites are listed at the end of this attachment.

4. Your new unit may assign you a sponsor who should contact you some weeks in advance of your reporting date. A sponsor can often provide information helpful to you in arranging a smooth move. Contact your new unit if you have not heard from your sponsor within a reasonable period. It is your move. Ask questions. Read and understand what you sign. Get involved.