CLAIMS FOR LOSS AND DAMAGE Full Replacement Value (FRV)

Unfortunately, you may suffer loss or damage to your personal property during movement. If your property is lost or damaged you have the right to file a claim directly with the TSP. (You may also purchase additional insurance for your move through the TSP or from a private insurance company.)

1. For shipments not processed in DPS, a member notifies the TSP of Loss/Damage noted the day of delivery on DD Form 1840. The member/designated agent and the TSP sign/date DD Form 1840 on the date of delivery. Additional loss/damage noted after the delivery date is recorded on DD Form 1840R, Notice of Loss or Damage. The time frame and FRV listed below apply. When filing a claim for Loss/Damage, you do so at your Military Claims Office.

2. All DoD customers are eligible for FRV protection on DoD-funded personal property shipments at no cost to you.

3. If the member’s property is lost or damaged during a move, they may file a claim against the TSP. The member can file a claim directly in DPS with the TSP for damaged or lost items at the time of delivery or after delivery. The member is authorized FRV coverage as detailed below:

a. FRV:

(1) If a claim is filed directly with the TSP within 9 months of delivery, then the TSP’s maximum liability on each dHHG, iHHG, and international UB (iUB) shipment is:

(a) $5,000 per shipment or
(b) $6.00 times the net weight of the HHG shipment, or gross weight of the iUB shipment, in pounds, not to exceed $75,000, whichever is greater.

(2) For loss/damage discovered on the date of delivery, the member must complete the Defense Personal Property Program Notification of Loss or Damage AT Delivery.

(3) For loss/damage discovered after the delivery date, the member must complete the Defense Personal Property Program Notice of Loss or Damage After Delivery.

(4) For direct claims settlement between member and TSP:

(a) Claims must be filed through DPS.
(b) Claims must be filed with the TSP first to maintain FRV eligibility.

(5) A member has the option to transfer the claim to the military claims Service after 30 days. In these instances, the military claims office pays the member depreciated value and then pursues the FRV claim with the TSP. After settlement with the TSP, if the FRV settlement exceeds the amount paid by the military claims Service to the member, the member receives the difference.

b. The TSP may offer quick claim settlement:

(1) Less than $500
(2) Within 5 days of delivery
(3) Not reported in DPS unless customer files an additional claim.

c. The TSPs are responsible for obtaining repair estimates.

d. Member and TSP negotiate settlement through DPS:

(1) The TSP must pay, deny, or make an offer within 60 days of receipt of a complete claim through DPS.
(2) The member has the ability to accept or reject the TSP’s offer on a line-by-line basis.

4. For additional information on FRV, visit http://www.move.mil or go online to your respective Service claims office listed below.

5. Depending on the value of your HHG, you may decide to purchase additional insurance through the TSP or a commercial company (at your own expense). Additionally, some homeowner policies may cover some items in shipment; check your policy or contact your insurance company for details.

NOTE: The option to purchase additional insurance through the Government no longer exists.
a. Service Claims Office:

(1) Army: https://www.jagcnet.army.mil/ 
(2) Air Force: https://claims.jag.af.mil 
(3) Navy: http://www.jag.navy.mil/organization/code_15.htm 
(4) Marine Corps: The Navy handles all Marine Corps claims
(5) Coast Guard: http://www.fincen.uscg.mil/hhg.htm